Work
Primary Skillsets
Customer Service & Sales
Workflow Efficiency Improvements
Mid-Term Goals
Information & Change Management
Value-Aligned Employment
Long-Term Goals
Process Improvement/Analysis Specialization
Commercial Real Estate Investing
Experience
Jan 2022 - Present
Royal Bank of CanadaMortgage Specialist
Feb 2019 - Jan 2022
Royal Bank of CanadaMortgage Specialist Assistant
Apr 2021 - Apr 2022
Site NetworkConsultant
I provided a year of support to the new owners of my web services business.
Sep 2018 - Apr 2021
Site Network ServicesOwner, Web Consultant
I provided website construction, editing, and recovery services until I sold my business in 2021 to focus more on my primary career.
Jun 2017 - Feb 2019
Royal Bank of CanadaBanking Advisor
I acquired a mutual funds license, and then used various soft skills (calling clients, providing advice) while honing my understanding of the financial sector.
Sep 2015 - Oct 2016
Western Financial GroupInsurance Advisor
I acquired insurance licensing and wrote several kinds of insurance for clients. I got to use various soft skills in this position (phone calls, providing advice), as well as flex my organization skills (helping run a small office as there were only four of us!)
Jun 2015 - Sep 2015
Western Financial GroupClient Care Associate
Sep 2014 - May 2015
Simple Cloud WorksJunior Web Developer
Aug 2014 - Apr 2015
Crate & BarrelCashier / Stock Room
May 2014 - Jul 2014
Direct EnergyEnergy Consultant
Jul 2013 - Apr 2014
RONACycle Counter
Jul 2012 - Sep 2012
FabriclandFloor Clerk
Work-Related Projects
Jan 2026
Royal Bank of CanadaResource Library Reconstruction
We unfortunately lost our team's localized central resource database at the beginning of January, which disrupted our day to day workflows; I have worked since to reconstruct & populate the required resources for our day to day operations back into a centralized storage area to resume efficient operations.
Aug 2022
Royal Bank of CanadaDesigned CRM with Microsoft Suite
I designed and executed a start to finish file tracking system using only Microsoft Suite for our team to use tracking outstanding to-dos, client touchpoints and file details for each of our clients.
Mar 2019
Royal Bank of CanadaCreated Fillable Application Form
I redesigned our credit application form to be less overwhelming for clients, and made it fillable for their convenience - it underwent several revisions as we used it and found what worked and what didn't.
Apr 2016
Western Financial GroupCreated Mobile Home Details Page
I designed and created a single-sided page that allowed us to consistently collect all of the required details to quote and service mobile home insurance policies.
Feb 2016
Western Financial GroupCreated Inventory Management Guide
This was an 11-page document, consisting of step-by-step instructions to manage ICBC inventory at my local office.